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Highlighted points to ensure the safety of your baggage:
1.1Dropnlocal.com and its associated Website is owned and run byDrop’n’local ApS
2.1Dropnlocal provides luggage storage for tourists/travellers on behalf of independent shops via the specially developed Dropnlocal Website (hereafter called “the Website”).
3.1It is possible to book storage via the Website 24/7. Orders made outside the shop’s opening hours can only be used the following day once the shop has opened. The individual shop’s opening hours are listed on the Website.
3.2The Website will periodically close due to updates and maintenance.
3.3To reserve luggage storage, the customer must be over 18 years old and have a valid payment card.
3.4Ordering on the Website:
3.4.1The customer can localise a local shop that provide temporary storage of the desired luggage by the customer. Only shops with contracts to Dropnlocal will be visible. The customer states an estimated timeframe for drop-off and collection of luggage and is therefore personally responsible for staying updated with the shop’s opening hours.
3.5The money is only deducted from the payment card once the luggage has been collected from the shop.
3.6Payment information is not stored by Dropnlocal and cannot be read by Dropnlocal or the shop.
3.7Payment information used when ordering cannot be changed while the luggage is stored. If the customer wishes to change the payment details, the customer needs to use any new payment details for any future payments from the Website.
3.8The customer receives a receipt for each transaction made. Payment details are on the Website.
3.9The estimated amount showed before any order is made, is based on the customers filled in information. The price deducted from any card payment will reflect the actual drop off time and pick up time. The price for this will be shown on the website.
4.1Dropnlocal offers storage of all standard types of luggage. The Website states if the individual shop has limits to which type of luggage the shop can store.
4.2Customers are permitted to drop off standard luggage for storage. The following types of luggage arenotconsidered as standard:
4.2.6Explosive items and substances
4.2.7Flammable fluids etc.
4.2.9Perishable goods; including food etc.
4.2.12Items that are illegal to possess according to Danish law.
4.2.13Fragile items that are not suitable for storage with other luggage.
4.2.14Items with significant sentimental value.
4.2.15Other items similar to those in pt. 4.2.
4.3Please be aware that the shop has the right to ask you to open your luggage to make sure that no forbidden belongings are stored in your luggage.
4.4All valuable items must be placed in an area in the luggage that can be locked off by the customer.
4.5Damage or loss of the items covered in pt. 4.2 or in accordance with pt. 4.3, are not covered by Dropnlocal or the shop, and are therefore the customer's own responsibility.
4.6Dropnlocal and the shop have the right to refuse storing luggage that contains items listed in point 4.2
4.7Should Dropnlocal or the shop become aware that any luggage stored contains the items listed in pt. 4.2, depending on the nature of the item, they are entitled to destroy or remove the item, hand it over to the police or other authority, ensure suitable storage at the customer's cost or in any other way take the necessary action for the relevant items.
4.8Actions taken following pt. 4.6 shall be without any liability to Dropnlocal or the shop and at the customer’s expense, in the event the action has led to costs for Dropnlocal or the shop.
4.9Luggage is insured and covered up to and including a maximum of €670 incl. VAT and including the price of the bag itself.
5.1When the luggage has been dropped off at the shop and the customer has received an electronic receipt, the risk of damage to the luggage is held by the shop and Dropnlocal see §7, para. 7.2.
5.2Once the luggage has been collected from the shop and the customer has received a receipt for collection, the luggage is at the customer's risk.
6.1The consumer law in Denmark applies to purchases via Dropnlocal.com.
6.2Ordering and storing luggage is covered by the consumer Act’s § 18, Para. 2. No. 2, where there is no right to cancel the purchase of luggage storage as the customer accepts that the right to cancel ceases once the service has been completed
6.3The customer can withdraw from a storage agreement by collecting the luggage before the agreed time. Should luggage be collected before the agreed time, the customer pays a corresponding price for the storage.
7.1The Purchase Act applies to all sales via the Website.
7.2Dropnlocal communicates the storage service between the customer and the individual shop.
7.2.1The shop is responsible for any damage to the luggage, theft of or from the luggage or loss as a result of late delivery of the luggage as a result of neglect from the shop's side.
7.2.2Dropnlocal is responsible for any damage to the luggage, theft of or from the luggage or loss as a result of late delivery of the luggage, which is not the result of neglect from the shop's side.
7.3Upon collection of luggage from the shop, the customer is entitled to check for any visible signs of unauthorised access to the luggage during storage. If there are signs that the baggage has been accessed during storage, the customer must instantly complain to the shop, which then will inform Dropnlocal
7.4Complaints about the shop should not be made to Dropnlocal.
7.5Complaints are sent to Dropnlocal within a reasonable timeframe after the customer has discovered the fault.
7.6Neither party is responsible for the other’s loss caused by force majeure. Force majeure is taken to mean (but not limited to):
7.6.1breakdown in/lack of access to IT systems or damage to data in these systems, which can lead to the terms below, regardless of whether it is Dropnlocal or an external supplier operating the systems,
7.6.2failure of power supply or telecommunications, legislative or administrative acts, natural disasters, war, riot, civil commotion, sabotage, terrorism or vandalism (including computer viruses and hacking);
7.6.3strikes, lockouts, boycotts or picketing, regardless of whether the conflict is directed at or initiated by the lessor himself or lessor organisation and regardless of the conflict reason, or
7.6.4Other circumstances outside the Party’s or shop’s control
7.7Parties’ freedom from responsibility, ref. pt. 7.6 does not apply if:
7.7.1A party should have foreseen the conditions that caused the loss when the order for luggage storage was made, or could have avoided the reason for loss, or
7.7.2legislation makes the party responsible for the conditions that led to the loss.
8.1The individual shop is responsible for updating information about available capacity, opening hours etc. but reserves the right to make errors in this information.
8.2If the customer discovers an error or incorrect information, the customer is encouraged to contact Dropnlocal or the relevant shop.
8.3Dropnlocal cannot be held responsible if the luggage ordered cannot be dropped off as ordered, but Dropnlocal will make all efforts and strive to refer to another Dropnlocal shop suited the needs from the customer.
8.4The customer does not pay for such faults and reservation and payment information is deleted.
9.2Cookies are used to manage the customer's settings, measure traffic on the website and target information and offers to the individual customer so only the most relevant information is shown.
9.3To order luggage storage via the Website, the customer must provide information covered by the Personal Data Protection Act.
9.4Dropnlocal and shops register the customers’ information in accordance with the at all times applicable Personal Data Protection legislation.
9.5By contacting firstname.lastname@example.org, customers can find out which data Dropnlocal and the shops keeps from the customer. The customer can object to a registration under the applicable rules of the Personal Data Protection Act.
10.1Purchase of storage of luggage via the Website is covered by Danish law.
10.2Complaints about Dropnlocal and/or shops should be addressed to Consumer Complaints at www.forbrug.dk.
10.3Any dispute that cannot be solved normally shall be decided in the Danish courts.
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